Legal Information

Here, we have provided all the legal information you need when booking a ticket, extra option, or using our website or app.

We recommend that you read it carefully.

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Politique d’utilisation des cookies

Information about the placement and use of all types of cookies is provided here.

Wesite Security Policy

By visiting our website, you agree to these Terms of Use. Please review them carefully.

Navigateurs compatibles

We are committed to providing all our passengers with the very best travel experience, and that begins with our website and app.

Passenger Rights

Droits des passagers de l'UE

"When you travel by air to or from the European Union (EU) region, you are entitled to certain guaranteed rights under EU Regulation EC 261/2004, provided that you meet the eligibility criteria.

Thai Passenger Rights

As part of our commitment to transparency and passenger care, Kenya Airways ensures that passengers departing from Thailand are protected under Civil Aviation Board (CAB) Regulation No. 101.

Informations connexes

Frais optionnels

Politique de remboursement sous 24 heures

Politique de confidentialité

Kenya Airways will use the information you provide for the purposes outlined in this Policy, including delivering the services you have requested and enhancing your experience with us.

Conditions de transport

These are our general conditions for both passengers and baggage.

Plan de service à la clientèle

In accordance with the U.S. Department of Transportation’s Enhancing Airline Passenger Protections rule, we will provide the following services to our customers on all scheduled flights to and from the United States:

Plan d’urgence en cas de retard prolongé sur l’aire de trafic

This Contingency Plan for Lengthy Tarmac Delays (the Plan) complies with U.S. Department of Transportation (DOT) regulations and applies only to flights departing from or arriving at U.S. airports.

Legal Information

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Passenger Rights

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